I haven’t recieved my booking email?
Firstly, check what time you should receive your email on: https://eurohash2019.com/whos-cummin/
When looking at this the time and date in the UK is at the bottom (in the blue bar) for your cross reference. If the time has elapsed by more than 15 minutes, check your spam folder and any other email adresses you may have used (including the spam/junk folders).
If you still have not recieved an email after an hour of the planned time, please email firstname.lastname@example.org with your hash handle in the message and “Not received my booking email” as the subject
I have sent you an email and had no response!
Please remember we all work during the day and sleep during the night. We try to repond as promptly as possible but there are times when we all will be asleep/at work and as such cannot respond. We also may be getting a lot of emails which can also delay responses, so please only email urgent requests during February.
My login details aren’t working
The login details are very exact, so please copy and paste directly from the email. If they still don’t work, please forward the the email to email@example.com explaining in the email that the login details do not work.
Im not sure how to do my booking
On the initial booking page after you log in, there are plenty of helpful guides that will guide you through how to make your booking in each type of cabin.
Can I book for multiple people?
You can as long as they are registered and in the same cabin. You can do this by either booking one of the “full cabins” (class 11 up) or booking multiple berths in a cabin of class 1 to 10. There are useful guides on the initial booking page to help.
The system is not taking my payment – is there something wrong?
This is not an issue with the system. Because the payment is so large, some peoples banks are blocking the payment to confirm it is not a fraudulent payment. The bank should contact you, but if not contact the bank (details should be on the back of the card) to confirm that the transaction is genuine. You may be required to rebook the cabin. To confirm if you need to rebook, firstly check to see if you have a confirmation email of your cabin booking. If you have this your booking was successful. If not, go back to the booking page and search for the cabin/berth(s) you booked. If you can find thenm your booking was unsuccessful. Ensure your bank is aware the transaction was genuine and inform them that you will try to make the transaction again. If possible rebook the same cabin/berth(s) with the same details and it should be successful this time.
There’s a fee for additional charges
This is normal. As this classes as a package holiday, the event has to be registered with ABTA. To cover this there is a 4% additional charge which is payable directly to the cruise company.
My cabin isn’t showing on the Enter my details spreadsheet
Sometime the spreadsheet doesnt load properly. With it open refresh the spreadsheet via your browser and allow it to load up and only start scrolling through when it has fully loaded.
Unfortunately I’m now unable to make the event, can I get a refund or transfer my Rego?
All payments are non-refundable, however they can be transfered with no additional fee. Ideally if you can find someone to take your place, please email firstname.lastname@example.org with your details as well as there name, hash details and email address and we will change the registration to them. If you are unable to find someone to swap with, please email email@example.com and we will try to offer your place to the next person on the waiting list, if there are places available. Advertising on Eurohash 2019 facebook group is usually unsucessful as most of those in the group already have a rego!
All financial transactions are between those selling and buying registrations and are not within the realms of the eurohash event or committee.
When was the last email sent?
The last update was sent out in February 2019. You should be able to access it via the below link:
If you can’t, please send us an email.
When will I be able to book the cabin and how much will it cost?
Emails are going out now, allowing people to book every 15 minutes iin the order they registered. To find out when you will get your email see: https://eurohash2019.com/whos-cummin/
In terms of cabin cost we anticipate around 10% will be £350 to £400pp, with 70% £550pp or less and 95% being £650pp or less. The price will be determined by the class of accommodation you choose.
Do I need a passport?
Yes, you must have a valid passport to be able to board on the ship. It doesnt matter if you are a British citizenship or not, everyone must have a valid passport in order to get on the ship. Please ensure you check your passport and that it is valid until September 2019!
What time we will be boarding on Thursday?
The exact timings for each person will be confirmed closer to the time, but it will be late morning/lunch time. We will look to provide shuttle busses running from Inverkeithing railway station.
How long are we gonna be on the boat?
From Thursday 15th August until Sunday 18th August 2019. There will be a Red Dress Run in Edinburgh on Wednesday 14th August (which you will need to book accomodation for yourselves) and an after party outside of Edinburgh (location TBC!)
I would like to park my car in Rosyth, is it possible?
Yes. You will be able to book a parking space as part of your booking, either as part of your cabin booking or later by updating your details via manage my cruise.
I will be arriving car, how do I get to the final run and/or Glasgow?
If you want to take your car to Glasgow, you can have a free pick of runs that will be A to A, and take your car to the run site and then on to Glasgow. Alternatively you can take one of the coaches to your chosen run site, which will then take you to Glasgow for the closing party. You can then make your own way backto Edinburgh using public transport either of Sunday night or stay over and travel back on Monday. We will not be putting on any coaches back from Glasgow to Edinburgh.
I have never been to Scotland before and have no idea how to start planning my trip?!
Please visit www.visitscotland.com to find out useful tips on booking travel, accommodation and things to do and see in Scotland.
How do I pay my deposit? I want to give you my money!
Relax, after you have filled out the registration form on this website you have ‘Registered’. We will be emailing out invoices to those people and you will then be able to pay.
How do I get to and from the event?
Edinburgh Airport serves most major cities, with both low cost airlines as well as premium and long haul flights. There is a great bus service which will take you from the airport to the city centre. Other potential airports are Glasgow, Aberdeen, Newcastle or Manchester. We are also well connected with London either by train or plane.
Is the Red Dress run included?
Yes. This will be a simple run in Edinburgh on the Wednesday, prior to departing from Rosyth on the Thursday. Please ensure you have booked accommodation for Wednesday night in Edinburgh.
Is the Bash/Full Moon run included?
No. There will be a small additional cost for these events. Details will be sent out nearer the time.
Is all food and drinks included?
Yes. Beer, wine and soft drinks will be included as well as food being freely available. There will be a surcharge for premium spirits. We will endeavour to supply local flavours of each of the locations where possible, offering food and beer from each of the islands.
Will we have to queue for hours for food?
No. Although us Brits love a good queue, the cruise company is used to mass feeding and has a crew of over 300 to serve your every needs and food will be readily available at all hours. We will also look to stagger arrivals and departures each day to further aid in this.
Will the crossing be rough?
Although we cannot guarantee perfect weather conditions, we will be sacrificing any new virgins that appear over the next 2 years to give us the best chance of good weather! The ship does have stabilisers, which help to smooth the crossing and is a large vessel and is designed to sail transatlantic crossings so should sail smoothly from location to location.
Will there be a stampede for busses?
No. We have learnt from some of the previous difficulties and hopefully will offer an effective departure service. Trails will be pre-booked, with dismemberment of the ferry being based on your departure busses (ball breakers, long trails, medium trails and short trails). You will be given a detailed itinerary of when to depart the ship. We will even measure the bridges to ensure the bus can get under them!
Will we know what’s happening and when?
Yes. We will generate an itinerary, and although we may deviate from it due to issues arising on the day, we will try to keep you informed as much as possible.
Will I spend hour waiting to collect my registration?
No. We will have a team of people registering you as you arrive, which should be quick and simple process.
Will there be Skits?
Yes. We would love you to create some live skit shows.
Are children allowed?
No. Unfortunately due to the cruise liner we will be selecting, children are not allowed.
Will I have to share with lots of people?
No. Most of the cabins are 2 person cabins however there are a few 3 person cabins and a few 4 person cabins. You will be able to select the cabin you would like to call your home for the weekend.
You haven’t asked for much details!
We are trying to keep registration as simple as possible in the first instance. When you select and pay for your cabin next year, we will ask for all other pertinent information. We simply need to know who you are and how to contact you!
Can I be guaranteed to share with my partner?
We cannot guarantee you will be able to share but will try our best to ensure you can. The best way to guarantee sharing with your partner is to sign up as early as possible.
Why are you asking if I’m disabled?
There are only a limited number of disabled cabins onboard, and as such need to ensure that those needing a disabled cabin are able to get one and if not, will be informed that such a cabin will not be available. If your circumstances change and you will require a disable cabin, please email us as soon as possible with the information.
What is the mystery item?
The clue is in the name, it’s a mystery. The one thing we can guarantee you is that it won’t be another T-Shirt!
I am dead, can I get my money back?
We will assist you in transferring your registration and will raise a glass to our long lost Hasher